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Privacy Policy
Privacy Policy
Privacy Policy
Station Hotel Co., Ltd.
At our company, we have established regulations regarding the handling of personal information (information that can identify an individual) and have put in place an organizational structure to ensure its proper protection.
To provide our services, we may request personal information from our customers. When collecting such information, we will clearly specify the purpose of collection, the contact point for inquiries, and the scope of use before gathering only the necessary data.
We will use personal information only within the scope of the intended purpose and manage it appropriately under a designated Personal Information Manager. Except under special circumstances, we will not disclose or provide personal information to third parties without the customer’s prior consent.
If we outsource personal information processing, we will contractually require the third party to prevent data leaks or re-provisioning and ensure appropriate management.
If a customer wishes to inquire about, correct, or update their personal information, they may contact our designated customer service representative, and we will respond promptly within a reasonable scope.
We comply with applicable laws and regulations regarding personal information protection and provide training to employees to ensure awareness and compliance. We will regularly review and improve our privacy policy and management system.
Our company is not responsible for the handling of personal information on external websites linked from our site.
Collection of Personal Information
When staying at our hotel, guests are required to register the following information in accordance with our accommodation agreement:
●Name, age, gender, address, and occupation
●For foreign nationals: nationality, passport number, port of entry, and date of entry
●Departure date and estimated departure time
●Other necessary details as required by the hotel
This information is collected for the purpose of managing hotel operations and in compliance with legal and contractual obligations. It will not be used for any other purposes.
For Banquet & Event Guests:
When using our banquet services, we may request you to fill out an application form.
Event participants may be asked to complete surveys. The collected information will be used for event planning and preparation.
Guests who have agreed in advance may receive event-related announcements from us.
For Restaurant Guests:
When making a reservation, we may ask for your name and phone number.
Personal Information Collected via Our Website:
We collect personal information in the following cases, which is stored in our database for the purpose of providing better services to our customers:
●Hotel reservations
●Restaurant reservations
●Requests for brochures or inquiries
●Survey responses
●Other services (in such cases, the purpose and handling of personal information will be clearly explained).
Purpose of Use
Processing hotel and restaurant reservations, sending brochures, and responding to inquiries.
Sending newsletters and updates about events, fairs, and accommodation plans to customers who have agreed to receive them.
Disclosure of Personal Information
If a customer requests disclosure of their identifiable personal data, we will process the request under the following conditions:
The request must be made in writing by the individual concerned.
A valid identification document (such as a health insurance card or driver’s license) must be provided.
We will disclose the information, including whether the requested data exists, via written notice.
Correction, Addition, or Deletion of Personal Information
If a customer wishes to correct, add, or delete their personal information, they must submit a written request along with a valid identification document (such as a health insurance card or driver’s license). We will process such requests promptly.
Contact Information for Privacy Inquiries
DIG the OSAKA
Personal Information Desk
Hours: 9:00a.m.〜5:00p.m.
Address: 1-25-3 Kishibe Minami, Suita City, Osaka, Japan
TEL: 06-6319-0011
MAIL: digtheosaka@st-hotel.jp
Specified Commercial
Transaction Act
Legal Notice Based on the Act on Specified Commercial Transactions
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Business Operator
Station Hotel Co., Ltd.
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Responsible Representative
President & CEO: Kazue Sasanuma
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Company Address
1-25-3 Kishibe Minami, Suita City, Osaka, Japan
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Contact Information
TEL: 06-6325-0011
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E-mai
digtheosaka@st-hotel.jp
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Website
https://www.dig-hotel.jp/
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Payment Methods
Cash/Credit Card/Bank Transfer
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Service Provision Period
(Product Delivery Timing)The timing varies depending on the selected accommodation plan or service. Please refer to the details on each plan or product page.
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Additional Fees
Accommodation tax (if applicable)
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Refund & Cancellation Policy
Due to the nature of our service, refunds cannot be issued after a stay has been completed.
If different terms apply, they will be clearly stated on each plan or product page. -
Defective Products
Not applicable.